Our products are 100% guaranteed. Your item will be shipped via UPS Ground, USPS or Fedex Ground (3-5 business days each), and your tracking number will be uploaded within 1 business days of purchase. All orders over $99 will ship for free within the United States.
A full refund will be given for unopened and unused items returned within 30 days. The buyer is responsible for return shipping costs unless the item is delivered damaged. In that case, we will pay all return shipping costs and a replacement or refund will be sent based upon the buyer's request. Please contact us at Support@thebilliardbay.com if you would like to exchange or return your item for a refund, or simply use the form below.